Spa Manager

Job Description

Our hotel spa is dedicated to delivering exceptional wellness, beauty, and relaxation experiences within a refined hotel environment. We are seeking an accomplished Spa Manager to oversee daily spa operations, lead a professional team, maintain high service standards, and ensure every guest receives attentive and personalised care.

Responsibilities

• Manage the day-to-day operations of the hotel spa, ensuring smooth and efficient service delivery.
• Lead, train, motivate, and evaluate spa therapists, reception staff, and support personnel.
• Develop staff schedules and ensure appropriate coverage during operating hours.
• Maintain consistently high standards of guest service, cleanliness, safety, and professional presentation.
• Monitor bookings, treatment schedules, inventory, and operational expenses.
• Handle guest enquiries, feedback, complaints, and service recovery professionally.
• Coordinate spa treatments, packages, promotions, and wellness programmes.
• Monitor revenue performance and identify opportunities to increase bookings and retail sales.
• Ensure spa equipment, treatment rooms, products, and facilities are properly maintained.
• Maintain compliance with health, safety, hygiene, and professional service standards.
• Collaborate with hotel departments to create seamless guest experiences.

Qualifications

• Bachelor’s degree or diploma in Hospitality Management, Business Administration, Wellness Management, or a related field.
• Minimum of 3 years of managerial experience in a spa, hotel spa, wellness centre, or related service environment.
• Strong knowledge of spa treatments, guest services, scheduling, and operational procedures.
• Proven ability to lead and develop a diverse team.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of budgeting, inventory control, and revenue management.
• Professional, organised, and confident approach to guest relations.
• Proficiency in standard office and spa management software.
• Relevant spa, wellness, or professional management certification is an advantage.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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