Spa Manager

Job Description

Our hotel spa is dedicated to creating a refined environment where guests can relax, recharge, and enjoy exceptional personal care. We are looking for a confident and service-focused Spa Manager to lead daily spa operations, support a skilled team, and ensure every guest receives attentive and professional service. The successful candidate will combine strong leadership with sound business judgement to maintain high service standards and contribute to the continued success of the hotel spa.

Responsibilities

• Manage daily spa operations and ensure smooth service delivery.
• Lead, coach, schedule, and motivate spa therapists and support staff.
• Maintain high standards of guest care, professionalism, hygiene, and presentation.
• Monitor treatment bookings, staff schedules, appointments, and room utilisation.
• Handle guest feedback and resolve concerns promptly and professionally.
• Track sales, revenue, expenses, stock levels, and operational performance.
• Coordinate the ordering and control of spa products, equipment, and supplies.
• Ensure treatments and services are delivered according to established standards.
• Support promotional activities and initiatives designed to increase bookings and revenue.
• Maintain compliance with relevant health, safety, hygiene, and workplace procedures.
• Prepare operational reports and provide management with performance updates.
• Work closely with other hotel departments to create a seamless guest experience.

Qualifications

• Bachelor’s degree or professional qualification in Spa Management, Beauty Therapy, Wellness Management, Business Administration, or a related field.
• 3 to 5 years of experience in spa, wellness, beauty, or hotel operations, including supervisory or management experience.
• Strong knowledge of spa treatments, service standards, and operational procedures.
• Proven ability to manage teams, schedules, budgets, and inventory effectively.
• Excellent communication, leadership, organisation, and problem-solving skills.
• Strong commercial awareness with the ability to support revenue growth.
• Good knowledge of health, safety, hygiene, and sanitation standards.
• Proficiency in standard office and spa management software is an advantage.
• Professional appearance and a genuine commitment to exceptional guest service.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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