Front Desk Clerk

Job Description

Our hotel is seeking a courteous, organised, and guest-focused Front Desk Clerk to join the front office team. The successful candidate will be responsible for creating a positive first impression, assisting guests throughout their stay, and ensuring front desk operations run smoothly and efficiently.

Responsibilities

• Welcome guests warmly and assist with check-in and check-out procedures.
• Handle reservations, room assignments, payments, and guest enquiries accurately.
• Respond to telephone calls, emails, and in-person requests professionally.
• Maintain accurate guest records and update information when required.
• Coordinate with housekeeping and other hotel departments regarding room status and guest needs.
• Resolve routine guest concerns promptly and escalate complex issues when necessary.
• Provide information about hotel services, facilities, policies, and operating hours.
• Maintain a clean, organised, and professional front desk area.
• Follow hotel procedures for security, cash handling, and guest privacy.

Qualifications

• Diploma or degree in Hospitality Management, Business Administration, Tourism, or a related field is preferred.
• Previous front desk, customer service, or hotel experience is an advantage.
• Strong verbal and written communication skills.
• Good computer skills and familiarity with reservation or hotel management systems.
• Excellent organisation, attention to detail, and time management.
• Professional appearance and a courteous, service-oriented attitude.
• Ability to remain calm and effective in a busy hotel environment.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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