Front Desk Clerk

Job Description

Our hotel is looking for a friendly and organised Front Desk Clerk to join the team. You will be one of the first people guests meet, helping create a smooth and welcoming experience from check-in to check-out. If you enjoy meeting people, staying organised, and keeping things running smoothly, you could be a great fit for the role.

Responsibilities

• Welcome guests warmly and assist with check-in and check-out procedures.
• Manage reservations, room assignments, and guest records accurately.
• Respond to guest questions, requests, and concerns professionally.
• Handle telephone calls, messages, and front desk enquiries.
• Process payments and maintain accurate transaction records.
• Coordinate with housekeeping and other hotel departments.
• Provide information about hotel services and available facilities.
• Maintain a clean, organised, and professional front desk area.
• Follow hotel policies and security procedures.

Qualifications

• Previous experience in a hotel, reception, customer service, or similar role is preferred.
• Strong communication and interpersonal skills.
• Good computer and administrative skills.
• Ability to handle multiple tasks while remaining organised.
• Professional appearance and a courteous manner.
• Strong attention to detail and accuracy.
• A certificate, diploma, or degree in Hotel Management, Tourism, Business Administration, or a related field is an advantage.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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