Front Desk Clerk

Job Description

Our hotel is looking for a friendly and dependable Front Desk Clerk to join our team. If you enjoy meeting people, staying organised, and making guests feel welcome from the moment they arrive, you could be a great fit for the role. You will be one of the first faces guests meet, helping create a smooth and pleasant experience throughout their stay.

Responsibilities

• Welcome guests warmly and assist with check-in and check-out.
• Handle reservations, room assignments, and guest enquiries.
• Answer calls, respond to messages, and provide accurate information.
• Process payments and maintain accurate front desk records.
• Address guest requests and resolve concerns promptly and professionally.
• Coordinate with housekeeping and other hotel teams to support daily operations.
• Maintain a clean, organised, and welcoming reception area.
• Follow hotel procedures for guest safety, security, and privacy.

Qualifications

• Previous experience in a front desk, reception, customer service, or hotel role is preferred.
• Strong communication and interpersonal skills.
• Good organisational skills and attention to detail.
• Comfortable handling basic cash transactions and computer systems.
• Ability to remain calm and professional during busy periods.
• Friendly attitude with a genuine interest in helping guests.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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