PHILPOTT & BAKER SERVICES LTD
Floor Supervisor
Job Description
A well-established hotel is seeking a professional and detail-oriented Floor Supervisor to oversee the daily operations of guest room floors and support the housekeeping team. This role is ideal for someone with strong leadership skills, a passion for maintaining exceptional cleanliness standards, and the ability to ensure every guest enjoys a comfortable and welcoming stay.
Key Responsibilities
- Supervise the daily activities of housekeeping staff on assigned floors.
- Inspect guest rooms, corridors, and public areas to ensure cleanliness and presentation standards are consistently met.
- Coordinate room readiness with the front office and housekeeping teams.
- Assign daily tasks and monitor staff productivity and performance.
- Train, coach, and support team members to maintain high service standards.
- Report maintenance issues and follow up to ensure prompt resolution.
- Monitor housekeeping supplies and request replenishment when necessary.
- Handle guest requests and resolve concerns professionally and efficiently.
- Ensure compliance with hotel policies, safety procedures, and hygiene standards.
- Prepare daily reports and communicate operational updates to management.
Qualifications
- Previous experience as a Floor Supervisor, Housekeeping Supervisor, or in a similar supervisory role within a hotel.
- Strong leadership, communication, and team management skills.
- Excellent attention to detail and commitment to quality.
- Good organisational and time management abilities.
- Ability to work efficiently in a fast-paced environment.
- Knowledge of housekeeping procedures, cleaning standards, and safety regulations.
- Proficiency in basic computer applications for reporting and scheduling.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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