Duty Manager

Job Description

Our hotel is seeking a capable and dependable Duty Manager to oversee daily operations and help ensure every department delivers efficient, professional service. The successful candidate will play an important role in coordinating staff, responding to guest needs, resolving operational issues, and maintaining high standards throughout the hotel. This position is ideal for someone who remains composed under pressure, communicates confidently, and understands how to keep hotel operations running smoothly across different shifts.

Responsibilities

• Supervise daily hotel operations during assigned shifts.
• Coordinate activities between front office, housekeeping, food and beverage, and other departments.
• Respond promptly to guest requests, concerns, and complaints.
• Handle operational issues and escalate major matters to senior management when necessary.
• Monitor service standards and ensure hotel policies and procedures are followed.
• Support staff scheduling, shift coordination, and effective team deployment.
• Conduct regular checks of public areas, guest facilities, and operational departments.
• Monitor health, safety, security, and emergency procedures.
• Maintain accurate shift reports, incident records, and operational documentation.
• Assist with staff training, performance monitoring, and on-the-job coaching.
• Support the smooth arrival and departure of guests.
• Take appropriate action during emergencies or unexpected operational situations.

Qualifications

• Diploma or degree in Hotel Management, Hospitality Management, Business Administration, or a related field preferred.
• 2 to 4 years of experience in hotel operations, preferably in a supervisory or management role.
• Strong understanding of front office and general hotel operations.
• Excellent leadership, communication, and interpersonal skills.
• Ability to handle guest complaints and operational challenges professionally.
• Strong organisational and decision-making abilities.
• Good knowledge of health, safety, and hotel security procedures.
• Proficiency with hotel management systems and standard office applications is an advantage.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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