Duty Manager

Job Description

Our hotel is committed to delivering efficient service, comfortable stays, and memorable guest experiences. We are seeking a capable Duty Manager to oversee daily operations, support team performance, and ensure every department maintains high service standards. The successful candidate will be confident handling operational challenges, coordinating staff, and responding professionally to guest needs.

Responsibilities

• Supervise daily hotel operations and ensure smooth coordination between departments.
• Monitor guest services, reception activities, housekeeping, and other operational areas.
• Handle guest concerns promptly and provide effective solutions.
• Support staff scheduling, performance, and adherence to hotel procedures.
• Conduct regular operational checks to maintain safety, cleanliness, and service standards.
• Manage unexpected situations and make sound decisions during busy periods.
• Prepare shift reports and communicate important updates to management.
• Ensure hotel policies and service standards are consistently followed.

Qualifications

• Bachelor’s degree or diploma in Hotel Management, Hospitality Management, Business Administration, or a related field.
• 2 to 4 years of supervisory or management experience in a hotel environment.
• Strong leadership, communication, and organisational skills.
• Excellent problem-solving and decision-making abilities.
• Ability to remain calm and professional under pressure.
• Good knowledge of hotel operations and guest service standards.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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