Duty Manager

Job Description

We are looking for a confident and dependable Duty Manager to join our hotel team. This is a hands-on role for someone who enjoys keeping things organised, supporting staff, and making sure guests have a smooth experience from check-in to check-out. If you can stay calm when things get busy and lead a team with a positive attitude, you could be a great fit for the role.

Responsibilities

• Oversee daily hotel operations during assigned shifts.
• Support and coordinate front office, housekeeping, food and beverage, and other departments.
• Respond promptly to guest requests, concerns, and complaints.
• Ensure hotel standards, policies, and procedures are consistently followed.
• Supervise team members and provide guidance throughout each shift.
• Handle operational issues and make practical decisions when managers are unavailable.
• Monitor guest satisfaction and identify opportunities to improve service.
• Prepare shift reports and communicate important updates to management.
• Assist with staff scheduling, briefings, and performance monitoring.
• Maintain a safe, professional, and welcoming environment throughout the hotel.

Qualifications

• Diploma or bachelor’s degree in Hotel Management, Hospitality Management, Business Administration, or a related field.
• Previous supervisory or management experience in a hotel or similar service environment.
• Strong leadership, communication, and problem-solving skills.
• Good understanding of hotel operations and guest service standards.
• Ability to multitask and remain composed during busy shifts.
• Good organisational skills and attention to detail.
• Proficiency with basic hotel management systems and office software is an advantage.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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