Duty Manager

Job Description

We are looking for a capable and confident Duty Manager to oversee daily hotel operations, support staff, respond to guest needs, and ensure smooth coordination between departments. The successful candidate will bring strong leadership, sound judgement, and a practical approach to resolving operational challenges.

Responsibilities

• Supervise daily hotel operations and coordinate activities across departments.
• Lead and support team members during assigned shifts.
• Monitor guest satisfaction and respond promptly to enquiries, complaints, and special requests.
• Handle operational issues professionally and make appropriate decisions when managers are unavailable.
• Conduct regular checks of guest areas and operational facilities.
• Ensure hotel policies, service standards, and safety procedures are followed.
• Coordinate with front office, housekeeping, food and beverage, maintenance, and security teams.
• Monitor shift handovers and ensure important information is communicated accurately.
• Assist with staff scheduling, task allocation, and performance monitoring.
• Prepare or review operational reports and maintain accurate shift records.
• Support emergency procedures and respond appropriately to incidents.
• Help maintain a professional, welcoming, and well-organised hotel environment.

Qualifications

• Diploma or bachelor’s degree in Hotel Management, Hospitality Management, Business Administration, or a related field preferred.
• 2 to 4 years of supervisory or management experience in a hotel environment.
• Strong knowledge of hotel operations and guest service standards.
• Proven ability to supervise teams and coordinate multiple departments.
• Excellent communication, organisation, and problem-solving skills.
• Confident decision-making ability, particularly during busy or unexpected situations.
• Familiarity with hotel property management systems is an advantage.
• Strong attention to detail and ability to prioritise competing responsibilities.
• Professional appearance, positive attitude, and commitment to service excellence.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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