Duty Manager

Job Description

An established hotel is looking for a confident and service-driven Duty Manager to oversee daily operations and ensure every guest receives an exceptional experience. This role is ideal for a proactive professional who can lead teams, resolve operational challenges, and maintain high service standards while supporting multiple departments.

Key Responsibilities

• Oversee the smooth day-to-day operation of the hotel during assigned shifts.
• Supervise front office, housekeeping, food and beverage, and other operational departments.
• Respond promptly to guest concerns and ensure timely resolution.
• Support department supervisors in achieving service and operational goals.
• Monitor staff performance and provide guidance where needed.
• Ensure compliance with hotel policies, health and safety regulations, and security procedures.
• Conduct routine inspections of guest areas and operational facilities.
• Prepare shift reports and communicate important updates to management.
• Handle emergency situations calmly and efficiently.
• Assist with staff scheduling, training, and operational planning when required.

Qualifications

• Diploma, bachelor’s degree, or equivalent qualification in Hospitality Management, Business Administration, Hotel Management, or a related field.
• Previous experience in a supervisory or management role within a hotel.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven problem-solving and conflict resolution skills.
• Good organisational and time management skills.
• Proficiency in hotel property management systems and Microsoft Office applications.
• Sound understanding of guest service standards and hotel operations.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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