Duty Manager

Job Description

We are looking for a proactive Duty Manager to oversee daily operations, support departmental teams, and ensure every guest enjoys outstanding service. This role is ideal for someone who can make confident decisions, resolve issues efficiently, and maintain high operational standards across the hotel.

Key Responsibilities

• Oversee the day-to-day operations of the hotel during assigned shifts.
• Lead, motivate, and support front office, housekeeping, food and beverage, and other operational teams.
• Ensure exceptional guest service by responding promptly to enquiries, complaints, and special requests.
• Monitor service standards and ensure compliance with hotel policies and procedures.
• Handle guest incidents, emergencies, and operational challenges with professionalism.
• Coordinate with department heads to ensure smooth communication and efficient workflow.
• Conduct regular inspections of guest areas to maintain cleanliness, safety, and presentation standards.
• Assist with staff scheduling, shift handovers, and operational reporting.
• Monitor occupancy levels and operational performance to maximise guest satisfaction.
• Ensure health, safety, and security standards are consistently maintained.

Qualifications

• Previous experience in a supervisory or management role within a hotel.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proven ability to resolve guest concerns professionally and efficiently.
• Sound knowledge of hotel operations and service standards.
• Strong organisational skills with the ability to prioritise multiple responsibilities.
• Ability to remain calm and make effective decisions under pressure.
• Proficiency in hotel management systems and Microsoft Office applications is an advantage.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#HorecaJobs#HospitalityCareers
#MiddleEastJobs#DubaiHospitality
#RestaurantJobs#CafeHiring
#HotelIndustry#Hotelcareer#