Duty Manager

Job Description

We are looking for a calm, confident, and highly organized Duty Manager to join our hotel team. This role is perfect for someone who enjoys keeping operations running smoothly, supporting guests, and leading staff with a steady hand throughout daily hotel activities. As Duty Manager, you will be the go-to person on shift, ensuring that every department works together seamlessly while maintaining high standards of service and guest satisfaction.

Responsibilities

• Oversee day-to-day hotel operations during assigned shifts
• Handle guest inquiries, requests, and complaints promptly and professionally
• Coordinate with front office, housekeeping, and food and beverage teams
• Ensure smooth check-in and check-out processes
• Monitor staff performance and provide on-the-spot guidance when needed
• Respond to emergencies or unexpected situations with sound judgment
• Maintain service standards and ensure compliance with hotel policies
• Prepare shift reports and communicate key updates to management

Qualifications

• Previous experience in hotel operations or hospitality supervision
• Strong leadership and team coordination skills
• Excellent communication and interpersonal abilities
• Ability to stay composed and make decisions under pressure
• Good understanding of guest service standards

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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