Duty Manager

Job Description

We are looking for a dependable and proactive Duty Manager to help oversee daily hotel operations and ensure guests receive a seamless, high-quality experience at all times. The ideal candidate is calm under pressure, attentive to detail, and confident in leading teams across different departments.

Responsibilities

• Supervise daily hotel operations during assigned shifts
• Act as the main point of contact for guests, handling requests, concerns, and complaints professionally
• Coordinate with front office, housekeeping, food and beverage, and maintenance teams to ensure smooth operations
• Monitor staff performance and support team members to maintain service standards
• Ensure compliance with hotel policies, safety procedures, and operational guidelines
• Handle emergencies or unexpected situations promptly and effectively
• Prepare and review shift reports, documenting incidents and operational updates
• Assist in training and mentoring staff to improve service delivery
• Support management in achieving occupancy, revenue, and guest satisfaction targets

Qualifications

• Previous experience in a supervisory or managerial role within the hospitality industry
• Strong leadership and team coordination skills
• Excellent communication and interpersonal abilities
• Ability to remain composed and make decisions in fast-paced environments
• Good problem-solving and conflict resolution skills
• Customer-focused mindset with attention to detail
• Basic computer skills and familiarity with hotel management systems is an advantage
• A professional attitude with a strong sense of responsibility and accountability

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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