Telephone Operator

Job Description

We are looking for a courteous, attentive, and well-organized Telephone Operator to manage incoming calls, assist guests with information and requests, and ensure every interaction reflects the high standards of our hotel. If you enjoy helping people and thrive in a fast-paced environment, we would love to hear from you.

Responsibilities

• Answer and direct incoming calls promptly and professionally.
• Handle guest enquiries, requests, and complaints with courtesy and efficiency.
• Transfer calls accurately to the appropriate departments.
• Take and relay messages clearly and without delay.
• Provide accurate information about hotel services, facilities, and operating hours.
• Wake guests with scheduled wake-up calls as requested.
• Maintain confidentiality of guest information at all times.
• Record and report communication issues or equipment faults.
• Coordinate with front office and other departments to ensure smooth guest service.
• Follow hotel communication procedures and service standards.

Qualifications

• Previous experience as a Telephone Operator, Receptionist, Front Desk Agent, or in a similar customer service role is preferred.
• Excellent verbal communication and active listening skills.
• Professional telephone etiquette and a pleasant speaking voice.
• Ability to multitask and remain calm under pressure.
• Good computer literacy and familiarity with telephone switchboard systems is an advantage.
• Strong organisational and time management skills.
• High level of accuracy and attention to detail.
• Friendly, dependable, and customer-focused approach.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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