Telephone Operator

Job Description

We are looking for a courteous, attentive, and well-organised Telephone Operator to become an essential part of our hotel team. If you have excellent communication skills, enjoy assisting people, and can remain calm while managing multiple calls, we would love to hear from you.

Key Responsibilities

• Answer incoming calls promptly, professionally, and courteously.
• Direct calls accurately to the appropriate departments or guest rooms.
• Handle guest enquiries and provide accurate information about hotel services and facilities.
• Take and relay messages clearly and efficiently.
• Assist with wake-up call requests and ensure they are delivered on time.
• Coordinate with the Front Office and other departments to respond to guest requests.
• Maintain confidentiality of guest information and internal communications.
• Keep telephone logs and records up to date where required.
• Report telephone system issues to the appropriate department.
• Deliver exceptional customer service while maintaining a professional telephone manner.

Qualifications

• Previous experience as a Telephone Operator, Front Desk Agent, Receptionist, Customer Service Representative, or in a similar hotel role is an advantage.
• Excellent verbal communication and active listening skills.
• Clear and professional telephone etiquette.
• Strong organisational and multitasking abilities.
• Ability to remain calm and courteous in a fast-paced environment.
• Good computer skills and familiarity with telephone switchboard systems is an added advantage.
• Strong attention to detail and accuracy.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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