Reservations Supervisor

Job Description

We are seeking a highly organised and customer-focused Reservations Supervisor to lead our hotel reservations team. This role is ideal for a professional who thrives in a fast-paced environment, enjoys mentoring others, and is committed to delivering accuracy and efficiency in every reservation.

Key Responsibilities

• Supervise the daily activities of the reservations team.
• Ensure all room reservations are processed accurately and efficiently.
• Monitor room availability, rates, and booking trends.
• Assist with group bookings, special requests, and VIP reservations.
• Train, coach, and support reservation agents to maintain excellent performance.
• Handle guest enquiries, booking modifications, and reservation-related concerns professionally.
• Coordinate with front office and housekeeping to ensure room readiness and accurate guest information.
• Prepare daily, weekly, and monthly reservation reports.
• Ensure compliance with hotel policies, booking procedures, and service standards.
• Identify opportunities to maximise occupancy and increase room revenue through effective reservation management.

Qualifications

• Previous experience in hotel reservations, front office, or guest services, with supervisory experience preferred.
• Strong knowledge of hotel reservation systems and property management software.
• Excellent leadership, communication, and interpersonal skills.
• Strong organisational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Good analytical and problem-solving abilities.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Strong customer service orientation with a professional and positive attitude.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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