Reservations Supervisor

Job Description

We are looking for a Reservations Supervisor to take charge of our booking operations, keep the reservations process running smoothly, and help guests feel welcome before they even arrive. If you are organised, personable, and enjoy turning busy schedules into well-managed plans, we would love to hear from you.

Responsibilities

• Supervise daily reservation activities and coordinate table bookings.
• Manage phone, online, and in-person reservation requests professionally.
• Monitor table availability and optimise seating arrangements.
• Handle booking changes, cancellations, and special guest requests.
• Coordinate closely with the restaurant floor team to maintain smooth service.
• Maintain accurate reservation records and guest information.
• Train and support reservation staff on service standards and booking procedures.
• Resolve reservation-related concerns quickly and courteously.
• Prepare reservation reports and communicate important booking updates to management.
• Help create a welcoming and organised experience for every guest.

Qualifications

• Diploma or degree in Hospitality Management, Business Administration, Restaurant Management, or a related field.
• Previous experience in restaurant reservations, front-of-house operations, or guest services.
• Strong knowledge of reservation systems and booking procedures.
• Excellent communication and interpersonal skills.
• Good organisational skills with the ability to manage multiple bookings at once.
• Confident leadership and team coordination abilities.
• Professional, friendly, and solution-focused approach.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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