Receptionist

Job Description

Are you an organized, friendly, and professional individual who enjoys creating positive first impressions? A hotel is seeking a Receptionist to welcome guests, manage front desk operations, and provide outstanding service throughout every stage of the guest experience. If you thrive in a fast-paced environment and have excellent communication skills, this is an excellent opportunity to build your career.

Responsibilities

• Welcome guests warmly and ensure a smooth check-in and check-out process.
• Answer telephone calls, emails, and guest enquiries professionally.
• Manage room reservations and update booking records accurately.
• Handle guest requests, concerns, and complaints promptly and courteously.
• Process payments and issue invoices using hotel systems.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Maintain an organized and presentable reception area.
• Provide information about hotel facilities, services, and local attractions.
• Keep accurate guest records while maintaining confidentiality.
• Perform general administrative and front desk support duties as assigned.

Qualifications

• Previous experience as a Receptionist, Front Desk Agent, or in a customer-facing role within a hotel is an advantage.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service abilities.
• Good computer literacy and confidence using reservation or property management systems.
• Strong organizational skills with attention to detail.
• Ability to multitask and remain composed during busy periods.
• Professional appearance and positive attitude.
• Dependable, punctual, and committed to delivering exceptional guest service.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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