Receptionist

Job Description

Our hotel is seeking a polished and welcoming Receptionist to become the first point of contact for guests. The successful candidate will create a positive arrival experience, manage front desk operations efficiently, and provide accurate information throughout each guest’s stay. We are looking for someone who combines professionalism, excellent communication, and a genuine commitment to delivering attentive service.

Responsibilities

• Welcome guests warmly and complete check-in and check-out procedures.
• Handle reservations, room assignments, and guest enquiries.
• Respond to telephone calls, messages, and front desk requests professionally.
• Maintain accurate guest records and process payments securely.
• Coordinate with housekeeping and other hotel departments to support smooth operations.
• Address guest concerns promptly and escalate complex issues when necessary.
• Maintain a clean, organised, and professional reception area.

Qualifications

• Diploma or degree in Hotel Management, Tourism, Business Administration, or a related field is preferred.
• Previous experience in a hotel, front office, or customer-facing role is an advantage.
• Excellent verbal and written communication skills.
• Strong organisational and multitasking abilities.
• Proficiency with hotel reservation or front desk software is beneficial.
• Professional appearance, positive attitude, and strong attention to detail.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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