IT Support Officer

Job Description

We’re looking for a calm, solutions‑driven IT Support Officer to help keep our hotel’s technology running smoothly. From guest Wi‑Fi to back‑office systems, you’ll be the go‑to person who ensures everything works exactly as it should. If you enjoy solving problems, supporting people, and making tech feel simple, you’ll fit right in.

Responsibilities

• Provide day‑to‑day technical support for staff across departments

• Maintain computers, POS systems, printers, networks, and Wi‑Fi

• Troubleshoot hardware and software issues quickly and efficiently

• Support system upgrades, installations, and routine maintenance

• Monitor system performance and escalate complex issues when needed

• Help staff understand and properly use hotel technology

• Keep accurate logs of issues, fixes, and inventory

Qualifications

• Previous experience in IT support or a similar role

• Good knowledge of computer hardware, networking, and common software

• Ability to diagnose problems and explain solutions clearly

• Strong organizational and time‑management skills

• A proactive mindset with attention to detail

• Comfortable working both independently and as part of a team

• Willingness to be available for occasional after‑hours support

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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