Hotel Receptionist

Job Description

Step into the welcoming heartbeat of our hotel, where every guest’s first impression begins with you. We are seeking a friendly, organized, and service-driven Hotel Receptionist who thrives in a fast-paced hospitality environment and enjoys creating memorable guest experiences from the very first “hello.”

Responsibilities

• Greet and welcome guests with warmth and professionalism upon arrival
• Manage check-in and check-out processes efficiently and accurately
• Handle reservations, cancellations, and room assignments
• Respond to guest inquiries in person, via phone, and email
• Maintain up-to-date guest records and ensure data accuracy
• Coordinate with housekeeping and other departments to ensure smooth room readiness
• Process payments, issue receipts, and handle basic billing inquiries
• Resolve guest complaints or concerns promptly and courteously
• Ensure the reception area remains tidy, organized, and presentable at all times

Qualifications

• Previous experience in a front desk, customer service, or hospitality role is an advantage
• Strong communication and interpersonal skills
• Professional and welcoming demeanor with attention to detail
• Basic computer skills and familiarity with reservation systems is a plus
• Ability to multitask and remain calm under pressure
• Good problem-solving skills and a guest-first mindset
• Strong organizational skills and reliability

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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