Hostess

Job Description

Our cafe is looking for a friendly, organised, and attentive Hostess to create a welcoming first impression for every guest. The successful candidate will manage the front-of-house experience with professionalism, assist with seating arrangements, and help ensure that guests receive attentive service from the moment they arrive.

Responsibilities

• Welcome guests warmly and courteously upon arrival.
• Manage guest seating and maintain an organised table rotation.
• Escort guests to their tables and provide menus when required.
• Maintain accurate reservations and assist with booking enquiries.
• Monitor table availability and coordinate with servers to manage guest flow.
• Respond to guest questions and requests promptly and professionally.
• Maintain a clean, tidy, and inviting reception area.
• Assist the cafe team during busy service periods.
• Handle guest concerns calmly and escalate issues when necessary.
• Support smooth communication between the front-of-house and service teams.

Qualifications

• Previous experience as a hostess, receptionist, customer service representative, or in a similar cafe or restaurant role is preferred.
• Strong verbal and interpersonal communication skills.
• Professional, friendly, and confident manner.
• Excellent organisation and time-management abilities.
• Ability to remain composed and attentive during busy periods.
• Good knowledge of basic customer service practices.
• Comfortable using reservation systems or standard computer applications.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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