Guest Service Agent

Job Description

We are looking for a courteous, organised, and service-focused Guest Service Agent who enjoys helping guests and creating memorable stays. If you thrive in a fast-paced environment and take pride in delivering outstanding customer service, we would love to hear from you.

Responsibilities

• Welcome guests in a friendly and professional manner during check-in and check-out.
• Respond promptly to guest enquiries, requests, and concerns.
• Process reservations, room assignments, and payment transactions accurately.
• Provide information about hotel facilities, services, and local attractions.
• Coordinate with housekeeping and other departments to ensure guest needs are met.
• Handle telephone calls, emails, and other guest communications professionally.
• Maintain accurate guest records and update reservation systems.
• Resolve guest issues efficiently, escalating complex matters when necessary.
• Ensure the reception area remains clean, organised, and welcoming.
• Follow hotel policies, security procedures, and service standards at all times.

Qualifications

• Previous experience in a front office, guest services, reception, or customer service role within a hotel is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a welcoming and professional attitude.
• Proficiency in using hotel property management systems and Microsoft Office applications is an advantage.
• Ability to multitask and remain composed in a fast-paced environment.
• Strong organisational skills with excellent attention to detail.
• Ability to handle guest concerns with patience and professionalism.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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