Guest Service Agent

Job Description

Our hotel is looking for a friendly and attentive Guest Service Agent to join our front-of-house team. You will be one of the first people guests meet, helping create a smooth, welcoming experience from check-in to check-out. If you enjoy meeting people, solving problems and keeping things running smoothly, we would love to hear from you.

Responsibilities

• Welcome guests warmly and assist with check-in and check-out procedures.
• Handle guest enquiries, requests and concerns professionally.
• Provide accurate information about hotel services, facilities and nearby attractions.
• Manage reservations, room assignments and guest records.
• Coordinate with housekeeping and other hotel teams to meet guest needs.
• Handle payments and maintain accurate front-desk records.
• Respond promptly to phone calls, messages and other guest communications.
• Resolve minor complaints calmly and escalate complex issues when necessary.
• Maintain a professional and organised front-desk environment.

Qualifications

• Previous experience in a hotel, front-desk or customer service role is preferred.
• Strong verbal and written communication skills.
• Friendly, confident and professional approach to guest interactions.
• Good organisational and multitasking abilities.
• Comfortable using computers, reservation systems and standard office software.
• Strong attention to detail and accuracy when handling guest information and payments.
• Ability to remain calm and helpful in busy situations.
• A diploma or degree in Hospitality Management, Business Administration, Tourism or a related field is an advantage.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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