Guest Service Agent

Job Description

Do you enjoy meeting new people, solving problems, and creating great first impressions? We are looking for a friendly and professional Guest Service Agent to join our hotel team. In this role, you’ll be one of the first faces guests see, helping make every stay smooth, welcoming, and memorable. If you enjoy customer interaction and thrive in a fast-paced environment, this could be a great fit for you.

Responsibilities

• Welcome guests warmly and provide excellent customer service
• Handle guest check-ins and check-outs efficiently
• Respond to inquiries, reservations, and guest requests professionally
• Manage phone calls, emails, and front desk communication
• Address guest concerns promptly and escalate issues when necessary
• Process payments and maintain accurate guest records
• Coordinate with housekeeping and other departments to ensure guest satisfaction
• Provide information about hotel services, amenities, and local attractions

Qualifications

• Strong communication and interpersonal skills
• Friendly, professional, and customer-focused attitude
• Good organizational and multitasking abilities
• Ability to remain calm and professional under pressure
• Basic computer proficiency and ability to manage booking systems
• Strong attention to detail and problem-solving skills
• Previous hospitality or customer service experience is an added advantage

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#HorecaJobs#HospitalityCareers
#MiddleEastJobs#DubaiHospitality
#RestaurantJobs#CafeHiring
#HotelIndustry#Hotelcareer#