Guest Service Agent

Job Description

A well-established hotel is seeking a friendly, attentive, and professional Guest Service Agent to be the welcoming face of our front desk. If you enjoy meeting people, solving small problems with a smile, and keeping things running smoothly behind the scenes, this role could be a great fit.

Responsibilities

• Welcome guests warmly during check-in and ensure a smooth arrival experience
• Handle reservations, modifications, and check-outs efficiently
• Respond to guest inquiries, requests, and concerns in a timely and helpful manner
• Coordinate with housekeeping and other departments to ensure room readiness and guest satisfaction
• Manage front desk records and maintain accurate booking information
• Process payments and issue receipts where necessary
• Uphold hotel standards of service, cleanliness, and professionalism at all times

Qualifications

• Previous experience in customer service, hospitality, or front desk roles is an advantage
• Strong communication and interpersonal skills
• Ability to stay calm and helpful in busy or high-pressure situations
• Basic computer skills and familiarity with booking systems is helpful
• A courteous, presentable, and guest-focused attitude

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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