Guest Relations Officer

Job Description

Our hotel is committed to making every guest feel genuinely welcomed, valued, and well cared for from arrival to departure. We are looking for a Guest Relations Officer who enjoys meeting people, solving problems, and creating memorable experiences. If you are friendly, attentive, and naturally good at making people feel comfortable, you could be the perfect addition to our hotel team.

What You’ll Do

• Welcome guests warmly and assist with their needs throughout their stay.
• Build positive relationships with guests and respond promptly to enquiries or concerns.
• Handle guest feedback professionally and find practical solutions to complaints.
• Coordinate with reception, housekeeping, food and beverage, and other hotel teams.
• Follow up on special requests, celebrations, and guest preferences.
• Maintain accurate records of guest interactions and requests.
• Help create a smooth and enjoyable guest experience from check-in to check-out.

Qualifications

• Diploma or degree in Hospitality Management, Business Administration, Tourism, Communications, or a related field.
• Previous experience in guest relations, front office, customer service, or a similar hotel role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a naturally welcoming personality.
• Ability to remain calm, patient, and professional when handling difficult situations.
• Good organisational skills and attention to detail.
• Familiarity with hotel management or front office systems is an advantage.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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