Guest Relations Officer

Job Description

We’re looking for a warm, confident Guest Relations Officer to be the welcoming face of our hotel. If you genuinely enjoy helping people, solving problems, and creating memorable guest experiences, this role is made for you.

Responsibilities

• Welcome guests warmly and ensure a smooth check-in and check-out experience

• Handle guest inquiries, requests, and complaints with professionalism and empathy

• Coordinate with front office, housekeeping, and other departments to meet guest needs

• Maintain accurate guest records and follow up on feedback

• Promote hotel services and facilities to enhance guest satisfaction

Qualifications

• Proven experience in a guest-facing or customer service role, preferably in hospitality

• Excellent communication and interpersonal skills

• Calm, friendly, and solution-oriented attitude

• Strong attention to detail and organizational skills

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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