Front Desk Clerk

Job Description

We are currently seeking a Front Desk Clerk to join our hotel team and serve as a dependable first point of contact for guests throughout their stay.

Responsibilities

• Welcome guests, assist with check-in and check-out, and provide courteous front desk service.
• Handle reservations, room assignments, guest requests, and general enquiries accurately.
• Maintain up-to-date guest records and process payments according to hotel procedures.
• Respond promptly to telephone calls, messages, and front desk enquiries.
• Coordinate with housekeeping and other hotel departments to support smooth daily operations.
• Address guest concerns professionally and escalate complex issues when necessary.
• Maintain a clean, organised, and professional front desk area.

Qualifications

• Diploma or degree in Hospitality Management, Business Administration, Tourism, or a related field is preferred.
• Previous experience in a hotel front desk or customer service role is an advantage.
• Strong communication, interpersonal, and problem-solving skills.
• Good computer skills and familiarity with reservation or hotel management systems.
• Excellent attention to detail and the ability to manage multiple tasks.
• Professional appearance, positive attitude, and strong commitment to guest satisfaction.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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