Duty Manager

Job Description

We are looking for a calm, confident, and highly organised Duty Manager to help oversee daily hotel operations and ensure guests enjoy a smooth, memorable stay. This role sits at the heart of the hotel, balancing guest satisfaction, team coordination, and operational excellence. You will be the key point of contact during your shift, stepping in where needed, solving problems quickly, and making sure everything runs like clockwork.

Responsibilities

• Oversee daily hotel operations during assigned shifts
• Ensure guests receive prompt, professional, and friendly service at all times
• Handle guest complaints and resolve issues efficiently and tactfully
• Supervise front office, housekeeping, and other operational teams on duty
• Conduct shift briefings and ensure smooth handovers between teams
• Monitor room status, bookings, and occupancy levels
• Ensure compliance with hotel standards, safety procedures, and policies
• Support management in implementing service improvements
• Respond to emergencies or unexpected operational challenges
• Maintain accurate shift reports and incident logs

Qualifications

• Previous experience in a supervisory or management role within hospitality
• Strong leadership and team coordination skills
• Excellent communication and interpersonal abilities
• Ability to stay calm and make decisions under pressure
• Good understanding of hotel operations and guest service standards
• Basic computer skills and familiarity with hotel management systems is an advantage
• Strong problem-solving mindset and attention to detail

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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