District Manager

Job Description

Lead multiple café locations and play a key role in driving operational excellence, customer satisfaction, and business growth. We are seeking an experienced District Manager who thrives in a fast-paced hospitality environment and has a passion for developing high-performing teams. If you enjoy mentoring managers, improving performance, and delivering consistent guest experiences, we’d like to hear from you.

Key Responsibilities

• Oversee the daily operations of multiple café locations within the assigned district.
• Coach, mentor, and support Café Managers to achieve operational and financial goals.
• Monitor sales performance, profitability, and key performance indicators across all stores.
• Ensure consistent implementation of company standards, policies, and operating procedures.
• Conduct regular store visits, audits, and performance reviews.
• Recruit, train, and develop management teams to build leadership capability.
• Maintain exceptional customer service standards and resolve escalated guest concerns.
• Collaborate with regional leadership on business strategies and growth initiatives.
• Analyze sales reports and identify opportunities to improve revenue and reduce costs.
• Ensure compliance with food safety, hygiene, health, and workplace safety regulations.
• Oversee inventory management, labour scheduling, and cost control across all locations.
• Foster a positive workplace culture focused on teamwork, accountability, and continuous improvement.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field is preferred.
• Proven experience managing multiple retail, café, restaurant, or hospitality locations.
• Demonstrated leadership experience with the ability to coach and develop management teams.
• Strong financial acumen, including budgeting, forecasting, and performance analysis.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Ability to manage multiple priorities while maintaining high operational standards.
• Strong problem-solving and decision-making abilities.
• Proficiency with point-of-sale systems, reporting tools, and Microsoft Office applications.
• Flexibility to travel regularly between café locations.
• A customer-focused mindset with a commitment to operational excellence and continuous improvement.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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