Director of Hotel Operations

Job Description

We are seeking an experienced Director of Hotel Operations to oversee the daily operations of our hotel, ensuring every department delivers outstanding service while driving efficiency, profitability, and continuous improvement.

Key Responsibilities

• Provide strategic leadership for all hotel operational departments, including Front Office, Housekeeping, Food & Beverage, Engineering, Security, and Guest Services.
• Develop and implement operational policies, procedures, and service standards.
• Monitor departmental performance and ensure operational goals are achieved.
• Lead, mentor, and evaluate department heads to foster a high-performing team.
• Ensure exceptional guest satisfaction by promptly addressing service concerns and implementing improvements.
• Manage operational budgets, control costs, and maximize revenue opportunities.
• Ensure compliance with health, safety, sanitation, and hospitality regulations.
• Collaborate with the Sales, Marketing, and Finance teams to support business growth initiatives.
• Analyze operational reports, occupancy trends, and financial performance to support strategic decision-making.
• Oversee quality assurance programs and maintain brand standards across all hotel operations.
• Coordinate emergency response procedures and business continuity plans.
• Promote a culture of teamwork, accountability, and continuous professional development.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Hotel Management, or a related discipline.
• Extensive leadership experience in hotel operations, including several years in a senior management role.
• Comprehensive understanding of hotel departments, operational procedures, and hospitality best practices.
• Strong financial management, budgeting, and cost-control skills.
• Proven ability to lead large, multidisciplinary teams and inspire operational excellence.
• Excellent strategic planning, organizational, and problem-solving abilities.
• Outstanding communication, negotiation, and interpersonal skills.
• Experience with hotel property management systems (PMS) and hospitality technology platforms.
• Strong analytical skills with the ability to interpret operational and financial reports.
• Ability to work in a fast-paced environment while maintaining exceptional service standards.
• Professional hospitality certifications are an advantage.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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