Customer Service Representative

Job Description

We are looking for a friendly and attentive Customer Service Representative to be the welcoming face of our restaurant. This role is all about creating great first impressions, making guests feel comfortable, and ensuring every dining experience runs smoothly from start to finish.

Responsibilities

• Greet and welcome guests warmly on arrival
• Handle reservations, walk-ins, and seating arrangements efficiently
• Respond to customer inquiries in person and over the phone
• Support guests with menu information and special requests
• Coordinate with waitstaff and kitchen teams to ensure smooth service flow
• Resolve customer concerns quickly and professionally
• Maintain a clean, organized reception or front desk area
• Collect feedback to help improve guest experience

Qualifications

• Previous experience in customer service, hospitality, or a restaurant environment is an advantage
• Strong communication and interpersonal skills
• Calm and professional under pressure, especially during busy hours
• Friendly, approachable, and well-presented
• Basic computer or POS system knowledge is a plus
• Good problem-solving skills and attention to detail
• Team-oriented mindset with a positive attitude

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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