Customer Service Representative

Job Description

Do you enjoy creating positive experiences and making every customer feel welcome? We are looking for a friendly and service-oriented Customer Service Representative to join our growing coffee shop team. This role is ideal for someone who enjoys engaging with people, thrives in a fast-paced environment, and is committed to delivering outstanding customer care while supporting the daily operations of the coffee shop.

Responsibilities

• Welcome customers warmly and provide attentive, professional service.
• Answer customer enquiries and recommend menu items based on individual preferences.
• Process orders and payments accurately using the point-of-sale system.
• Resolve customer concerns promptly and courteously.
• Maintain a clean, organised, and inviting customer service area.
• Assist with serving beverages, pastries, and light food items when required.
• Replenish display items and ensure products are presented attractively.
• Work closely with baristas and other team members to ensure efficient service.
• Follow food safety, hygiene, and company service standards.
• Help create a friendly atmosphere that encourages repeat visits.

Qualifications

• Previous experience in customer service, retail, or a coffee shop environment is an advantage.
• Excellent verbal communication and interpersonal skills.
• Friendly, approachable, and customer-focused attitude.
• Ability to remain calm and professional during busy periods.
• Strong problem-solving and conflict-resolution skills.
• Comfortable using point-of-sale systems and handling cash transactions.
• Good organisational skills and attention to detail.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#HorecaJobs#HospitalityCareers
#MiddleEastJobs#DubaiHospitality
#RestaurantJobs#CafeHiring
#HotelIndustry#Hotelcareer#