Concierge

Job Description

We are looking for a friendly, attentive, and well-organised Concierge to join our hotel team. If you enjoy helping people, know how to handle requests with confidence, and can turn great service into a genuine experience, we would love to hear from you.

Responsibilities

• Welcome guests warmly and assist with enquiries, directions, bookings, and local recommendations.
• Arrange transportation, restaurant reservations, tickets, tours, and other guest services.
• Provide accurate information about hotel facilities and nearby attractions.
• Handle guest requests promptly while maintaining a positive and professional attitude.
• Assist with luggage coordination and communicate effectively with other hotel departments.
• Keep accurate records of guest requests, bookings, and arrangements.
• Resolve minor concerns professionally and escalate more complex issues when necessary.
• Maintain a polished appearance and a consistently helpful approach.

Qualifications

• Previous experience in a concierge, front desk, guest services, or customer-facing role.
• Strong communication and interpersonal skills.
• Excellent knowledge of customer service principles.
• Good organisational and multitasking abilities.
• Professional appearance and confident manner.
• Ability to remain calm and helpful in busy situations.
• Familiarity with local attractions, restaurants, transportation, and entertainment options is an advantage.
• Proficiency in English; additional languages are a plus.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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