Concierge

Job Description

Our hotel is committed to providing attentive service, smooth guest experiences, and personalised assistance throughout every stay. We are looking for a Concierge who is knowledgeable, resourceful, and confident in helping guests make the most of their time with us. The successful candidate will serve as a key point of contact, offering recommendations, arranging services, coordinating requests, and ensuring every guest receives prompt and thoughtful assistance.

Key Responsibilities

• Welcome guests and provide friendly, professional assistance throughout their stay.
• Respond promptly to guest enquiries, requests, and special arrangements.
• Provide accurate information about local attractions, dining options, transportation, and entertainment.
• Arrange reservations, transportation, tickets, tours, and other guest services when required.
• Coordinate with front desk, housekeeping, restaurant, security, and management teams to fulfil guest requests.
• Maintain up-to-date knowledge of hotel services, facilities, and nearby points of interest.
• Handle guest complaints and service concerns professionally, escalating complex matters when necessary.
• Assist with luggage arrangements, directions, deliveries, and other concierge-related duties.
• Maintain accurate records of guest requests and follow up to ensure completion.
• Protect guest privacy and handle personal information with discretion.
• Build positive relationships with returning guests and provide personalised service where appropriate.
• Maintain a polished appearance and professional manner at all times.

Qualifications and Requirements

• Previous experience in a concierge, front office, guest services, or similar hotel role is preferred.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal abilities.
• Good knowledge of local attractions, transportation options, restaurants, and entertainment venues.
• Strong organisational and multitasking skills.
• Ability to remain calm and professional when handling demanding situations.
• Good problem-solving and decision-making abilities.
• Comfortable using computers, hotel systems, email, and other standard office tools.
• High level of discretion when handling guest information and personal requests.
• Professional presentation and a service-focused attitude.
• Additional language skills are an advantage.
• Relevant training or certification in hotel operations, customer service, tourism, or a related field is beneficial.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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