Café Operations Supervisor

Job Description

We are looking for a Café Operations Supervisor to oversee daily operations, support team performance, and ensure every guest receives outstanding service. This role is ideal for someone who thrives in a fast-paced café environment, enjoys developing people, and is committed to maintaining high operational standards.

Key Responsibilities

• Supervise daily café operations to ensure efficient service and smooth workflow.
• Lead, coach, and motivate team members to achieve performance goals.
• Monitor food and beverage quality, presentation, and consistency.
• Assist with staff scheduling and shift coordination.
• Handle customer enquiries and resolve complaints professionally.
• Ensure compliance with food safety, hygiene, and workplace safety standards.
• Monitor inventory levels and coordinate stock replenishment.
• Support cost control initiatives by reducing waste and managing resources effectively.
• Train new employees on café procedures, customer service, and operational standards.
• Prepare operational reports and communicate performance updates to management.

Qualifications

• Previous experience in a supervisory role within a café, coffee shop, restaurant, or similar food service environment.
• Strong leadership and team management skills.
• Excellent customer service and interpersonal communication abilities.
• Good organisational and multitasking skills.
• Experience with inventory management and stock control.
• Familiarity with food safety and sanitation regulations.
• Proficiency in using point-of-sale systems and basic computer applications.
• Strong problem-solving skills and the ability to make sound decisions under pressure.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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