Front Desk Clerk

Job Description

Our hotel is seeking a professional and approachable Front Desk Clerk to join the front office team. The successful candidate will serve as a key point of contact for guests, handling arrivals, departures, enquiries, reservations, and daily front desk activities. We are looking for someone who communicates confidently, remains organised under pressure, and consistently creates a welcoming and efficient guest experience.

Responsibilities

• Greet guests warmly and assist with check-in and check-out procedures.
• Process reservations, room assignments, payments, and guest requests accurately.
• Answer telephone calls, emails, and in-person enquiries professionally.
• Provide information about hotel services, facilities, policies, and nearby attractions.
• Maintain accurate guest records and update booking information as required.
• Handle guest concerns promptly and coordinate with relevant hotel departments.
• Monitor front desk activity and ensure smooth communication between shifts.
• Prepare and maintain daily reports, receipts, and other front office records.
• Follow hotel security, cash-handling, and guest confidentiality procedures.

Qualifications

• Diploma or degree in Hospitality Management, Hotel Administration, Business Administration, or a related field is preferred.
• Previous experience in a hotel front desk, reception, or customer service role is advantageous.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Comfortable using hotel reservation systems, point-of-sale systems, and standard office software.
• Strong attention to detail and ability to manage multiple tasks efficiently.
• Professional appearance, courteous attitude, and dependable work ethic.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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