1. General Policy

Due to the nature of recruitment services, all fees paid to Horeca Portal L.L.C. are generally non-refundable. However, under specific conditions outlined in this policy, partial refunds or credits may be offered at the Company’s discretion.

2. Eligibility for Refunds

Refunds may be considered in the following cases:

  • Candidate Replacement Guarantee: If a Candidate placed by Horeca Portal L.L.C. resigns or is terminated for performance-related reasons within the agreed-upon guarantee period, the Client may be eligible for a replacement Candidate or, in some cases, a partial refund.
  • Service Non-Delivery: If the Company is unable to deliver recruitment services as per the agreed contract, a partial refund may be issued based on the services rendered up to the point of non-delivery.

3. Replacement Guarantee Conditions

If a Candidate leaves within the guarantee period, Horeca Portal L.L.C. may provide a one-time replacement Candidate. This guarantee applies under the following conditions:

  • Timeline: The guarantee period, generally ranging from 1 to 3 months, will be specified in the service agreement.
  • Cause of Departure: The Candidate’s departure must not be due to organizational restructuring, changes in job role, or other factors unrelated to the Candidate’s performance.
  • Client Compliance: The Client must have adhered to the agreed-upon recruitment terms, job description, and legal obligations.

In cases where a replacement is not possible, the Company may consider issuing a partial refund, subject to the terms outlined below.

4. Refund Amount

The amount of any partial refund, if applicable, will be calculated as follows:

  • A percentage of the original fee based on services rendered.
  • Deductions for administrative costs or non-recoverable expenses, if applicable.
  • Any refunds issued under this policy will not exceed the total fees paid by the Client for the specific recruitment engagement.

5. Refund Process

To request a refund or replacement under this policy, the Client must:

  • Submit a Request: Contact Horeca Portal L.L.C. in writing at [email protected] within 14 days of the Candidate’s departure or the service issue.
  • Provide Documentation: Include documentation supporting the claim, such as reasons for the Candidate’s departure, timeline of events, and relevant service agreement details.

Once the request is received, Horeca Portal L.L.C. will review the claim and respond within 15 business days.

6. Exclusions

Refunds will not be issued under the following circumstances:

  • If the Client hires the Candidate for a different position than the one originally agreed upon.
  • If the Candidate’s departure is due to external factors such as restructuring or changes in business direction.
  • If the Client’s payment was overdue or if other terms of the service agreement were not met.

8. Governing Law

This Refund Policy is governed by the laws of the United Arab Emirates. Any disputes regarding refunds shall be resolved in the courts of Dubai, UAE.