Team Skills Assessment & Development Plan

Description

Operators generally know which of their people are strong and which are struggling, but rarely know precisely where the capability gaps sit or what closing them would cost. This engagement establishes both.

Each team member is assessed against role-appropriate criteria — technical skill, product and menu knowledge, food safety and allergen handling, service standards, communication under pressure, and supervisory capability where relevant — through a combination of practical observation during service, structured discussion and written assessment.

The output is a skills matrix showing the whole team’s capability at a glance, individual development notes for each person, an identification of single points of failure where one person holds knowledge nobody else does, and a costed development plan sequenced by operational priority. Assessment describes demonstrated capability at the time observed.

It is a development instrument and is not designed or supplied as a basis for disciplinary or dismissal decisions, which carry legal obligations the venue must handle properly.