Service Standards Audit & Report

Description

Operators lose the ability to see their own venue within about three months of opening it, which is why the gap between the intended experience and the delivered one usually goes unnoticed until it shows in reviews.

This audit is an outside pair of eyes applied systematically. It assesses the full guest journey — reservation and arrival, seating and greeting, order-taking and product knowledge, timing and pacing, food and beverage presentation against your own specification, complaint and recovery handling, payment and departure — against standards agreed with you in advance rather than an auditor’s private preferences.

The output is a written report scoring each stage, identifying specific failure points with the observation that supports them, and prioritising fixes by the effort they require against the difference they make. Conducted discreetly during normal trading. The audit tells you accurately what is happening in your venue; acting on it, and the results that follow, are yours.