Training Manager

Job Description

We are seeking a highly organised and people-focused Training Manager to join our hotel team. This role will lead the development, coordination, and delivery of training programmes that strengthen employee performance and support consistent service standards across the hotel. The successful candidate will work closely with department leaders to identify learning needs, introduce effective development initiatives, and create a culture of continuous professional growth.

Responsibilities

• Develop and implement structured training programmes for employees across hotel departments.
• Assess training needs through performance reviews, employee feedback, and departmental requirements.
• Coordinate induction and orientation programmes for new employees.
• Deliver engaging workshops, coaching sessions, and practical learning activities.
• Monitor training effectiveness and maintain accurate records of employee development.
• Collaborate with department managers to address performance and skills gaps.
• Keep training materials, procedures, and learning resources current and relevant.
• Support leadership development and employee career progression initiatives.
• Evaluate training outcomes and recommend improvements where necessary.
• Ensure training activities align with hotel policies, service standards, and operational objectives.

Qualifications

• Bachelor’s degree in Human Resources, Education, Business Administration, Hospitality Management, or a related field.
• Professional training, learning and development, or human resources certification is an advantage.
• Proven experience in employee training, learning and development, or a related managerial role.
• Strong presentation, facilitation, coaching, and communication skills.
• Excellent organisational and time management abilities.
• Ability to design engaging learning programmes for employees with varied experience levels.
• Proficiency in Microsoft Office and digital learning platforms.
• Strong understanding of performance management and workplace development practices.
• Previous experience within a hotel or service-focused environment is preferred.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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