Telephone Operator

Job Description

Our hotel is seeking a professional and attentive Telephone Operator to serve as a key communication link between guests, departments, and external callers. The successful candidate will handle calls with courtesy and efficiency, provide accurate information, and ensure every caller receives a positive impression of the hotel.

Responsibilities

• Answer and transfer incoming calls promptly and professionally.
• Handle guest requests and direct enquiries to the appropriate department.
• Take and relay accurate messages when required.
• Provide information about hotel services, facilities, operating hours, and policies.
• Maintain a courteous and professional telephone manner at all times.
• Record important calls, requests, and messages accurately.
• Assist guests with internal communication and service requests.
• Follow telephone procedures while maintaining guest confidentiality.
• Report communication equipment issues to the appropriate department.
• Support the front office team with general administrative tasks when needed.

Qualifications

• Diploma or degree in Hospitality Management, Business Administration, Communications, or a related field is preferred.
• Previous experience in a hotel, customer service, call centre, or front office role is an advantage.
• Excellent verbal communication and active listening skills.
• Clear, pleasant, and professional telephone etiquette.
• Strong organisational and multitasking abilities.
• Comfortable using telephone systems, computers, and basic office software.
• Ability to remain calm, courteous, and efficient under pressure.
• Strong attention to detail and accuracy.
• Commitment to providing excellent guest service.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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