Telephone Operator

Job Description

A busy and welcoming hotel is looking for a professional and courteous Telephone Operator to join our guest services team. This role is ideal for someone who enjoys communicating with people, multitasking, and delivering exceptional customer service.

Key Responsibilities

• Answer and direct incoming calls promptly and professionally.
• Handle guest inquiries, requests, and messages efficiently.
• Provide information about hotel services, facilities, and local attractions.
• Coordinate wake-up calls and relay messages accurately.
• Assist with reservations and internal communications when required.
• Maintain telephone logs and update guest information systems.
• Respond to emergencies according to hotel procedures.
• Support the front office team with administrative tasks.

Qualifications and Requirements

• High school diploma or equivalent qualification.
• Previous experience in a hotel, customer service, or call-handling role is an advantage.
• Excellent verbal communication and interpersonal skills.
• Strong telephone etiquette and a pleasant speaking voice.
• Good computer skills and familiarity with office software.
• Strong organizational skills and attention to detail.
• Ability to remain calm and professional under pressure.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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