Telephone Operator

Job Description

A busy hotel is looking for a calm, professional, and friendly Telephone Operator to join our front office team. If you enjoy speaking with people, staying organized, and creating a welcoming first impression, this role could be a great fit for you. You’ll help guests with inquiries, direct calls efficiently, and support smooth communication across hotel departments.

Responsibilities

• Answer incoming calls promptly and professionally
• Direct calls to the appropriate departments or team members
• Assist guests with basic hotel information and services
• Take and relay messages accurately
• Handle guest requests with patience and courtesy
• Maintain clear communication with reception and other departments
• Support emergency communication procedures when required

Qualifications

• Strong verbal communication and listening skills
• Friendly attitude with excellent customer service skills
• Ability to remain calm in fast-paced situations
• Good organizational and multitasking abilities
• Basic computer knowledge
• Previous hotel or customer service experience is an advantage
• Professional appearance and telephone etiquette

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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