Rooms Division Manager

Job Description

Our hotel is seeking an experienced and results-driven Rooms Division Manager to oversee the smooth operation of the Front Office and Housekeeping departments. The successful candidate will play a central role in maintaining excellent guest service, improving operational efficiency, supporting revenue performance, and ensuring that every guest experience reflects the hotel’s standards. This position is ideal for a confident hotel professional who can lead teams, coordinate daily operations, and respond effectively to guest and operational needs.

Responsibilities

• Direct the daily operations of the Front Office and Housekeeping departments.
• Lead, coach, and evaluate team members while promoting strong service standards.
• Monitor room availability, occupancy, guest arrivals, departures, and room readiness.
• Coordinate closely with reservations, maintenance, food and beverage, and other hotel departments.
• Handle guest concerns professionally and ensure timely resolution of service issues.
• Monitor housekeeping standards, cleanliness, room inspections, and maintenance reporting.
• Analyse occupancy, room revenue, guest feedback, and departmental performance.
• Develop and manage departmental schedules, staffing requirements, and operational procedures.
• Support budgeting, cost control, inventory management, and efficient use of hotel resources.
• Ensure compliance with hotel policies, safety procedures, and applicable regulations.
• Identify opportunities to improve guest satisfaction, productivity, and overall hotel performance.

Qualifications

• Bachelor’s degree in Hotel Management, Hospitality Management, Business Administration, or a related field.
• At least 4 to 6 years of relevant experience in hotel operations, with supervisory or managerial experience.
• Strong knowledge of Front Office and Housekeeping procedures.
• Demonstrated ability to lead diverse teams and manage multiple operational priorities.
• Excellent communication, problem-solving, and decision-making skills.
• Proficiency with hotel property management systems and standard office software.
• Strong understanding of occupancy management, room revenue, service standards, and cost control.
• Professional, organised, and highly attentive to guest needs.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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