Reservations Officer

Job Description

Our restaurant is looking for a friendly, organised, and customer-focused Reservations Officer to join the team. If you enjoy helping guests secure the perfect table, keeping bookings running smoothly, and bringing a little personality to every interaction, you could be a great fit for the role.

What You’ll Do

• Handle table reservations through phone, email, online platforms, and in-person requests.
• Welcome guests warmly and provide accurate information about menus, seating, and availability.
• Maintain an organised and up-to-date reservation schedule.
• Confirm, modify, and cancel bookings as requested.
• Coordinate closely with the restaurant floor team to manage table availability.
• Keep track of special requests, celebrations, dietary notes, and guest preferences.
• Follow up on bookings when necessary and help reduce no-shows.
• Handle guest enquiries and resolve reservation-related concerns professionally.
• Support the team during busy service periods when required.

Qualifications

• Previous experience in reservations, front-of-house service, customer service, or a similar restaurant role.
• Strong communication and interpersonal skills.
• Excellent organisation and attention to detail.
• Comfortable using reservation systems, email, and basic computer applications.
• Ability to remain calm, friendly, and efficient during busy periods.
• Professional appearance and a positive attitude.
• Good problem-solving skills and the ability to multitask.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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