Reservations Officer

Job Description

We are looking for a detail-oriented and organised Reservations Officer to join our hotel team and manage room bookings, guest enquiries, availability, and reservation records. The successful candidate will help maximise room occupancy while ensuring every reservation is handled accurately and efficiently.

Responsibilities

• Receive and process room reservations through telephone, email, online platforms, and other booking channels.
• Provide guests with accurate information about room types, rates, availability, policies, and hotel services.
• Maintain up-to-date reservation records and ensure all booking details are entered correctly.
• Confirm, modify, and cancel reservations according to hotel procedures.
• Monitor room availability and coordinate with the front office and sales teams to optimise occupancy.
• Handle guest enquiries professionally and resolve booking-related concerns promptly.
• Process special requests such as early arrivals, late departures, room preferences, and group bookings.
• Follow up on tentative reservations and assist with securing confirmed bookings.
• Maintain confidentiality of guest information and payment details.
• Prepare reservation reports and communicate important booking information to relevant departments.
• Identify opportunities to recommend suitable room options and additional hotel services.
• Ensure reservation procedures comply with hotel standards and established policies.

Qualifications

• Diploma or degree in Hotel Management, Tourism, Business Administration, or a related field is preferred.
• Previous experience in hotel reservations, front office operations, customer service, or a similar role is an advantage.
• Familiarity with hotel reservation systems, property management systems, and online booking platforms.
• Strong written and verbal communication skills.
• Excellent attention to detail and record-keeping abilities.
• Good numerical and administrative skills.
• Ability to manage multiple reservations and priorities efficiently.
• Professional, courteous, and guest-focused approach.
• Strong computer skills, including proficiency with standard office applications.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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