Reservations Officer

Job Description

We are looking for a Reservations Officer to join our restaurant team. In this role, you will manage reservations efficiently, coordinate table bookings, and ensure every guest receives a warm and professional experience from the moment they make contact.

Key Responsibilities

• Manage telephone, email, online, and walk in reservation requests accurately.
• Maintain and update the restaurant’s reservation system.
• Confirm bookings and communicate reservation details to guests.
• Coordinate seating arrangements with the front of house team to maximize table availability.
• Handle reservation changes, cancellations, and special requests professionally.
• Provide guests with accurate information about operating hours, menus, promotions, and special events.
• Assist in managing waitlists during busy service periods.
• Respond promptly to guest enquiries and resolve reservation related issues.
• Prepare daily reservation reports for management.
• Maintain accurate guest records and booking history where required.

Qualifications

• Previous experience in reservations, front desk, guest services, or customer service within a restaurant or similar environment is preferred.
• Strong verbal and written communication skills.
• Proficiency in using reservation management systems and basic computer applications.
• Excellent organizational and multitasking abilities.
• Strong attention to detail and accuracy.
• Ability to remain calm and professional during busy periods.
• Friendly, courteous, and customer oriented approach.
• Good problem solving and interpersonal skills.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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